Introduction
At Khivaronuthir, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds.
Return Period
Standard, non-custom products may be returned within 14 days from the date of delivery. Custom-made products are subject to different terms as outlined below.
To be eligible for a return, you must contact us within the return period to initiate the return process. Late returns will not be accepted unless there is a manufacturing defect or error on our part.
Return Conditions
To qualify for a return, items must meet the following conditions:
- Items must be unused and in their original condition
- Original packaging must be intact and included
- All tags, labels, and accessories must be present
- Items must not show signs of wear, damage, or alteration
- Proof of purchase (order number or receipt) must be provided
Items that do not meet these conditions may be refused or subject to a restocking fee.
Cost of Return Shipping
Return shipping costs are handled as follows:
- Customer Responsibility: Standard returns are at the customer's expense unless the return is due to our error, defect, or incorrect item shipped
- Our Responsibility: We cover return shipping costs for defective items, incorrect items, or items damaged during shipping
- Return Authorization: You must obtain a return authorization number before shipping items back. Returns sent without authorization may not be processed
We recommend using a trackable shipping method and retaining proof of shipment.
Return Process
To initiate a return, please follow these steps:
- Contact us via email or phone within the return period
- Provide your order number and reason for return
- Receive return authorization and instructions
- Package items securely in original packaging
- Ship items to the address provided in your return authorization
- Wait for inspection and processing confirmation
Once we receive and inspect your returned items, we will notify you of the approval or rejection of your return. Processing typically takes 3-5 business days after receipt.
Non-Returnable Items
The following items cannot be returned:
- Custom-Made Products: Items made to your specific measurements, colors, or specifications cannot be returned unless there is a manufacturing defect or error on our part
- Used or Damaged Items: Items that have been used, installed, or damaged by the customer
- Final Sale Items: Items marked as final sale or clearance
- Special Order Items: Items ordered specifically for you that are not standard inventory
- Gift Cards: Gift cards and promotional vouchers are non-refundable
General Legal Requirements
This return policy complies with applicable consumer protection laws:
- We honor all legal requirements for returns and refunds in your jurisdiction
- Your statutory rights as a consumer are not affected by this policy
- For EU customers, you have the right to withdraw from the contract within 14 days without giving any reason
- Certain items may be exempt from withdrawal rights as permitted by law
If you believe your consumer rights have been violated, please contact us immediately.
Order Cancellation Policy
You may cancel your order under the following conditions:
- Before Production: Orders for custom items can be cancelled before production begins for a full refund, minus any non-refundable processing fees
- After Production Starts: Once production has begun, cancellation may not be possible, or may be subject to cancellation fees
- Standard Items: Standard items can typically be cancelled within 24 hours of order placement
- Cancellation Request: All cancellation requests must be made in writing via email or phone
We will confirm cancellation and process any applicable refunds within 5-10 business days.
Refund Procedure
Refunds are processed as follows:
- Processing Time: Once your return is approved, refunds are processed within 5-10 business days
- Refund Method: Refunds are issued to the original payment method used for the purchase
- Refund Amount: The refund amount includes the item price, minus any restocking fees, return shipping costs (if applicable), and original shipping charges (unless the return is due to our error)
- Bank Processing: Depending on your bank or credit card company, it may take additional time for the refund to appear in your account
- Partial Refunds: Partial refunds may be issued for items returned in less than original condition
You will receive an email confirmation once your refund has been processed.
Exchanges
Exchanges may be available for standard products under the following conditions:
- Items must meet all return conditions
- Exchange items must be of equal or greater value
- Subject to availability of the desired item
- Customer is responsible for any price difference and additional shipping costs
Custom products cannot be exchanged. Please contact us to discuss exchange options for your specific situation.
Contact Information
To initiate a return, exchange, or cancellation, or if you have questions about this policy, please contact us:
Khivaronuthir
Email: support@khivaronuthir.world
Address: 2157 Maple Grove St, Portland, OR 97206
Phone: +1 (224) 713-5089
Please include your order number in all communications for faster processing.